TU Wien:Enterprise & Process Engineering VU (Proper)/24WS-Exam

BPMN-EXAM

4 Big Questions with subquestions

1.) Student application (same or very simiilar to Excercise description in BPMN Book "Fundamentals of Business Process Managemen 2018" Excercise 1.1)

• Identify actors in the process.
• Identify the customer.
• What value does the process deliver to its customers?
• What are the possible outcomes of this process?
• Identify issues of the current process.
• Explain how the process can be measured from the customer’s perspective.
• Find non-value-adding (NVA) activities and explain why.

2.) Event Log → Workflow

• identify any missing attributes among the minimum required ones

• Create the workflow from the given event table
• explain when a footprint map is used
• draw the corresponding footprint map.

3) Cycle Time and Processing Time

Calculate:

• the Cycle Time (CT),
• Processing Time (PT),
• Cycle Time Efficiency (CTE),

with CT given in days and PT in hours.

• Explain the difference between Cycle Time and Processing Time.

4) Process Lifecycle and Performance Dimensions

• Name the steps of the BPM Lifecycle.
• Describe what is done in each step.
• Explain the Devil’s Quadrangle and name the dimension
• List some example processes (e.g., rent-to-use, order-to-cash, procure-to-pay).
• describe each of the named example processes.

EA-Exam

The entire exam was based on a single case description:

IKEA plans to enter a new market segment for luxury furniture, offering custom designs, individual consulting, and higher-quality materials. (I think it was something like that but ofc a with a more detailed description when someone remember more feel free to edit)

Main Tasks (ca. 60-70% of the exam)

• Model three architecture layers based on the given case: (I think it was these layers but not 100% sure anymore)
  • Business Layer
  • Application Layer
  • Technology Layer
• What exactly was modeled in each layer was flexible, as long as it fit the given scenario.
• A legend with all ArchiMate elements was provided for the exam

Remaining Questions (ca. 30–40%)

• Describe what is modeled in a specified layer, explain its purpose/objectives in relation to the given IKEA case.
• List the TOGAF Phases
• Define some documenting principles that would apply to this case